Privacy Policy

Pencarrow Enterprises Pty Ltd, Australia.  Trading as Plan to Travel and Snaffle Travel ACN 610 274 407.
Snaffle Travel (“us”, “our” or “we”) respects your privacy and this policy sets out how we collect, use, store, disclose and otherwise treat your personal information as required by the Australian Privacy Principles (“APPs”) set out in the Privacy Act 1988 (Cth) (“Privacy Act”). Your personal information is collected by us for the primary purpose of providing travel services to you.

In providing us with your personal information you are agreeing that this Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as outlined in this Privacy Policy. If you do not agree to the privacy practices outlined in this Privacy Policy you must not provide us with your personal information. However, this may affect the services that we can provide to you.


By continuing to use the Snaffle Travel website and/or services or when you purchase services from, you acknowledge that you have had the opportunity to read this Privacy Policy. You also acknowledge and consent to Snaffle Travel collecting, holding, and disclosing personal information supplied by you and retaining and/or using your personal information.

We may do so subject to the terms of this Privacy Policy, the website, any terms and conditions that apply to any goods or services that we provide to you, and any other applicable contracts.

If you provide us with personal and/or sensitive information of a third party individual, for example other people travelling with you, you will be responsible for informing the individual of the existence of this Privacy Policy and obtaining their consent for their personal or sensitive information to be provided to Snaffle Travel for the purposes indicated in this Privacy Policy or as otherwise indicated at the time of collection.


The purpose of this Privacy Policy is to:

  • clearly communicate the personal and sensitive information handling practices of Snaffle Travel;
  • enhance the transparency of Snaffle Travel information collection processes;
  • and to give individuals a better understanding of the sort of personal information that Snaffle Travel holds, and the way Snaffle Travel uses or discloses that information.

Personal Information 

In this Privacy Policy, “personal information” has the same meaning as defined by section 6 of the Privacy Act, as amended:

information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  1. a)            whether the information or opinion is true or not; and
  2. b)            whether the information or opinion is recorded in material form or not.

Personal information may include your name, address (including previous addresses), information about you (including medical information), contact telephone number(s), e-mail addresses, bank account and credit card details, and details about flight, hotel, transfers and other related travel details and/or other information that is necessary for the delivery of our services to you.

Sensitive Information 

We will only collect your sensitive information with your consent and where information is reasonably necessary for one or more of our services.

We will only use and disclose your sensitive information for the primary purpose for which it was collected or a purpose that is directly related to this primary purpose and is reasonably expected. You consent to the use and disclosure on this basis. If for example we have collected information about any medical conditions you are suffering, then you consent to us disclosing this information to our service providers (for example ground operators) if they reasonably have a need to know such information in order to safely supply services for your benefit.

We will not otherwise collect, use or disclose sensitive information about you unless required to do so by law.  In this Privacy Policy, “sensitive information” has the same meaning as defined by section 6 of the Privacy Act. Sensitive information may include information or an opinion about your health information. 

Collection of personal information

In the course of regular business activity and in order to use the website and/or our services, Snaffle Travel will from time to time collect, require and otherwise deal with your personal and/or sensitive information.

If you do not want any of your personal and/or sensitive information collected, you can stop using the website and/or our services at any time (subject to applicable contracts), however we may not be able to provide our services to you.

Snaffle Travel collects personal and/or sensitive information from individuals in numerous ways, including for example when an individual:

  • visits or uses the website or social media channels;
  • contracts or corresponds with Snaffle Travel in person or via telephone, email, mail or directly through our website;
  • makes a purchase(s) from Snaffle Travel or enquires about travel arrangements with us;
  • makes payment of an invoice; or
  • provides us with personal and/or sensitive information, including for example allowing information on social media to be shared with us or signing up for a promotion or competition or when you subscribe to receive marketing from us (i.e.: newsletter).

We may also collect personal and/or sensitive information about you from third parties or where Snaffle Travel is required to do so by law.

Snaffle Travel does not generally take steps to:

  • verify personal and/or sensitive information about any individual disclosed to it; or
  • seek additional personal and/or sensitive information about any individual on the basis of information disclosed to it, except in circumstances where it is reasonably necessary for us to do so or as may be required by law.

We note that in certain circumstances, if you do not consent to the use of your personal and/or sensitive information as outlined in this Privacy Policy or at the time of collection, you may not have access to our services and we might not be able to provide you with our services.

Use of your personal information

Any personal information collected by Snaffle Travel will be used for the purpose for which it was given to Snaffle Travel, for purposes which are directly related to those purposes, for purposes which you have otherwise consented to, of for other purposes in accordance with the Privacy Act, law or this privacy Policy.

Disclosure of personal information 

Your personal information may be disclosed to third parties in the following circumstances:

  • our directors, officers, employees and other associated companies or related entities or organisations;
  • our contracted service providers;
  • credit card providers, credit reporting and fraud checking agencies;
  • government, regulatory and law enforcement agencies where the disclosure is required or authorised by law;
  • our professional advisors, including our accountants, auditors and lawyers;
  • third party suppliers of products or services which you have selected (such as airlines, ground operators, hotels and insurance providers);
  • third party travel service providers who assist in fulfilling the booking you have made;
  • our online booking facility operator and host and others who assist in providing these services;

Where applicable, we may handle or disclose personal information relying on applicable exemptions under the Privacy Act, including but not limited to, the related bodies corporate exemption and the employee exemption.

Overseas Disclosure

We may disclose personal and/or sensitive information to overseas recipients in order to provide services.

Generally, we will only disclose your personal information to these overseas recipients in connection with our services such as facilitation or fulfilment of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.

Storage and security of your personal information

Snaffle Travel takes reasonable steps to:

(a) ensure that personal information that we collect, use and disclose is accurate, complete, up-to-date and relevant, having regard to the purpose of the use or disclosure and stored in a secure environment;
(b) implement physical, electronic and organisation steps to protect your personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure;
(c) regularly review and update our security measures to maintain the security, integrity and privacy of personal information that we collect;
(d) destroy or de-identify personal information when it is no longer required.

Security measures that we have in place to protect your personal information include the following:

(a) employing industry standard techniques such as firewalls, virus scanning tools and encryption;
(b) requiring employees and all staff to use logins and passwords for access to all systems;
(c) requiring all staff and contractors to maintain the confidentiality of customer information; and
(d) using secure networks when transmitting electronic data.

To the extent permitted by law, we are not liable for any unauthorised access to your personal information or for any other security breach.


To ensure we are meeting the needs and requirements of our website users, and to continue to develop our online services, we may collect aggregated information through the use of cookies. We may use cookies to collect data about your visit and to allow you to navigate from page to page without having to reload each time.

You may control, refuse and/or delete cookies by using the appropriate setting on your browser as you wish, however, if you do so you may not be able to access portions of our website. 

Direct Marketing Communications 

We may contact you using the contact details, which you provide to us in order to provide you with direct marketing communications about our services in accordance with the law.

You can unsubscribe from receiving communications from us at any time. If you do not wish to receive any further marketing material from us click on the unsubscribe link or by contacting us.

Links to external websites

Please note that our website may contain links to other external websites. These links are provided as a convenience to you. Snaffle Travel is not affiliated with these sites and accordingly has no control over, and is not responsible for, their content, activities, privacy practice or other policies. Links to external websites are not covered by this Privacy Policy.

Access to, and correction of, your personal information

You are able to access and correct your personal information held by Snaffle Travel by contacting our office directly.

If you believe that any of the information, we hold about you is inaccurate, out of date, incomplete, please make a request to our office for correction. Contact details can be found below under “Contact”.

Updates to our privacy policy

This is our current privacy policy and please note we have the right to amend, modify, remove or vary this privacy policy at any time and without notice.  You should check this page regularly to take notice of any changes we may have made to this policy.  We may notify you of any changes to this Privacy policy via the website.


If you have a complaint about the way we have dealt with your personal information, or if there has been a breach of the Australian Privacy Principles, please contact us directly using the details set out below. We will respond to your complaint within a reasonable time.

Snaffle Travel contact details

If you have any questions or concerns about how we handle your personal or sensitive information or if you wish to access or amend personal and/or sensitive information we hold about you, please make a request in writing.

All correspondence should be directed to:

Post:               Snaffle Travel, PO Box 140, Riddells Creek, Victoria 3431, Australia


Telephone:    +61 427 286061 or +61 3 5248 6061

If you decide to contact us for any reasons above, we request that you provide us with sufficient details regarding your reason for getting in touch with us.

We may ask you to provide us with a copy of your passport or other valid identity document.

Snaffle Travel reserves the right to change is privacy policy at any time. It is advisable to review this privacy statement periodically for changes.

Further information on the Privacy Act and the National Privacy Principles can be found on the Australian Information Commissioner’s website at:

Last updated: 11th January 2021