Booking Terms & Conditions

Conditions of Travel

These booking conditions set out the terms on which you contract with us for the arrangements and delivery of travel arrangements for your trip.  By making a booking with us, you acknowledge that you have read, understood and agree to be bound by these Booking Conditions.  We reserve the right to change these Booking Conditions at any time prior to you making a booking request.

“You” and “Your” means all persons named in a booking (including anyone who is added or substituted at a later date).  “We”, “us”, “our” and “Snaffle Travel” means Pencarrow Enterprises Pty Ltd.

Please read the following terms and conditions (“Terms”) carefully as all bookings accepted by Pencarrow Enterprises Pty Ltd trading as Snaffle Travel (“Snaffle Travel”, “we”, “us”) are accepted subject to these Terms. By making a booking you acknowledge that you have (and warrant that everyone in your booking has) read, understood and agree to be bound by these Terms. Apart from all the legal stuff, it is recommended that all travellers adopt a sense of adventure, an easy-going outlook and the ability to ‘expect the unexpected’. It is the expectation that all travellers will respect fellow passengers and understand the key to an enjoyable tour, is you.

We have the right to change or modify all or any parts of these terms and conditions without notice.  If we want to change the terms, we will discuss this with you.  Seeking your agreement and request you to initial.

Traveller safety is our highest priority. Snaffle Travel has therefore adopted the Covid Safe Travel Protocols released by the Council of Australian Tour Operators (CATO) and the World Travel & Tourism Council (WTTC) to ensure a high level of hygiene and safety on our tours.

Making a Booking

A booking request is accepted by us when we issue a written booking confirmation and you have paid your deposit. It is at this point that a contract between us and you comes into existence subject to these Booking Conditions.  We reserve the right to decline any booking at our discretion.  No employee of ours other than the director has the authority to vary or omit any of these Booking Conditions or to promise any discount, refund or credit.

Last minute Booking

Bookings made after the final payment due date will be subject to availability and we will require full payment upon confirmation. A late fee of $100 per person will apply.


The services we provide you are limited to (a) the arrangement and coordination of your travel arrangements; and (b) the delivery of travel arrangements which we directly control.  This includes (often significant) work undertaken prior to travel to arrange and coordinate the delivery of your travel arrangements.

Prices & Exclusions

Prices stated are in Australian Dollars ($AUD) or we may convert to ($NZD) or other currencies where applicable and are current at the time of publication. The most up to date pricing is available on our itineraries provided to you. The price includes accommodation, transportation and other inclusions as per the published itinerary.

International and domestic airfares and airport/hotel transfers are not included unless specifically stated.  Costs associated with passports, visas, vaccinations, insurance, meals (other than those stipulated), emergency evacuation costs, gratuities, and all items of a personal nature are not included.

Price Surcharges

We reserve the right to surcharge the cost of your booked travel arrangements prior to commencement for circumstances beyond our control such as currency devaluation, fuel or air fare surcharges, airline schedule changes, or the imposition of new or amended Government charges or taxes.

We will not surcharge for currency fluctuations once full payment has been received by us.


A 10% deposit per person or $500.00 (whichever is greater), is required within 7 days (unless otherwise stated) of us accepting the booking.

The deposit represents a fee payable to us for services associated with the processing and confirmation of your booking and any consultations on travel arrangements that we provide to you.  Because these services are provided as soon as we confirm your booking, the deposit is non-refundable other than where we cancel your travel arrangements for reasons other than Force Majeure (see below).

Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable.

Final Payment

Payment in full must be received [by the date(s) reflected on your invoice OR no less than 75 days before commencement of your trip.  We are under no obligation to remind you of a payment becoming due.  If we fail to receive a payment from you by the due date of payment in clear funds, then this will be deemed a cancellation by you (see below).  Note: Some trips may require payment (Including full payment) earlier or in additional instalments and this will be advised with the booking confirmation.  If we attend events, tickets maybe purchased well in advance are normally non-refundable unless the event is cancelled, then the event organiser will issue a refund.  If you choose to cancel we cannot get a refund for your group tickets nor can you sell or pass tickets on to anyone else. We hold block group bookings and if tickets are sold to non-tour members this can interfere with group dynamics.

For late bookings (Bookings made after final payment is due, full payment is required at the time of request and a late fee of $100.00 maybe charged if extra admin costs are incurred). You acknowledge that we may not be able to confirm services, in which case we will provide you with a refund.

Cancellations By You

COVID-19 credit redemptions

If: (a) we issued you with a credit due to your original travel arrangements being disrupted by Covid-19 and associated restrictions; and (b) you have redeemed that credit for new travel arrangements; then (c) you agree that you will not be obliged to refund you the value of the credit if you cancel your new travel arrangements.

If you cancel travel arrangements that have a value that exceeds the value of your credit (Excess Payment), then we will refund you the Excess payment, less cancellation fees in accordance with the table below, calculated from the date which we receive written notice of cancellation:

  • More than 90 days before commencement: 25% of the Excess payment
  • 90 days to 60 days before commencement: 50% of the Excess payment
  • Within 59 days or no show 100% of the Excess Payment

New or changed quarantine requirements

If after we confirm your booking: (a) new or changed quarantine requirements are imposed by government authorities either in a destination, you are due to visit or your home state or country and these remain in effect for 60 days before your commencement of travel arrangements booked with us; and (b) these new or changed quarantine requirements make it reasonably impractical for you to travel; then (c) you may give us written notice to cancel your trip not less than 45 days prior to commencement of the first arrangement.

If you cancel travel arrangements in these circumstances, then we will refund payments made by you less: (a) unrecoverable third party costs and other expenses incurred by us in relation to your travel arrangements; (b) overhead charges incurred by us relative to the price of your travel arrangements; and (c) fair compensation for work undertaken by us in relation to your travel arrangements until the time of cancellation and in connection with the processing of any refund.

Other Cancellations

If you wish to cancel your trip for other reasons, we require written notice and will make refunds to you less cancellations fees in accordance with the table below, calculated from the date of which we receive written notice:

  • Over 90 days before commencement: Deposit [and any instalment payments only, event ticket costs are generally non-refundable]
  • 90 days to 60 days before commencement: 50% of the booking value.
  • Within 59 days or no show 100% of the booking value


You agree that the deductions and cancellation charges specified above are reasonable, represent a genuine pre-estimate of our loss and are required to protect our legitimate business interests.

For group departures, a transfer of a confirmed booking to another departure date at your request is deemed to be a cancellation of the original booking.

Illness or Vaccination Status Preventing Travel

If due to any illness, suspected illness or failure to satisfy any required tests (such as a PCR or rapid antigen test in relation to Covid-19) or vaccination requirements

  • An airline or other common carrier refuses you carriage;
  • A hotel or vessel refuses to accommodate you; or
  • We or our suppliers (acting reasonably) exclude you from the trip

and you are consequently prevented from commencing or continuing your trip, then:

  • If you have already commenced your trip, we will provide you with reasonable assistance to arrange alternative travel arrangements or to continue the trip. This will be at your cost.
  • If you have not commenced your trip then we regret we will not be in a position to provide such assistance.

We will not be liable to refund the cost of your trip (or any part of it) because we would have already paid (or committed to pay) suppliers and we would have already performed significant work preparing for the delivery of your trip and servicing your booking.

We will not be responsible for any other loss or loss you incur in connection with your booking (for example, airfares and visa expenses) if you are prevented from commencing or continuing your trip in these circumstances.

Cancellations or Rescheduling by Us

In these Booking Conditions, the term Force Majeure means an event or events beyond our control and which we could have not reasonably prevented, and included but is not limited to: (a) natural disasters (including not limited to flooding, fire, earthquake, landslide, volcanic eruption), adverse weather conditions (including hurricane or cyclone), high or low water levels; (b) war, armed conflict, industrial dispute, civil strife, terrorist activity or the threat of such acts; epidemic, pandemic; (d) any new or change in law, order, decree, rule or regulation of any government authority (including travel advisories and restrictions).

Force Majeure – Prior to travel
If in our reasonable opinion we (either directly or through our employees, contractors, suppliers or agents) consider that your travel arrangements cannot safely or lawfully proceed due to a Force Majeure event then we at our discretion may elect to:

  • Reschedule your travel arrangements (in whole or part); and/or
  • Cancel your travel arrangements (in whole or part), in which case our contract with you will terminate (in whole or part).

If we cancel any of your travel arrangements, neither of us will have any claim for damages against the other for the cancelled arrangements. However, we will refund payments attributed to the cancelled travel arrangements less: (a) unrecoverable third party costs and other expenses incurred by us for the cancelled travel arrangements; (b) overhead charges incurred by us relative to the price of the cancelled travel arrangements; and (c) fair compensation for work undertaken by us in relation to the cancelled travel arrangements until the time of cancellation and in connection with the processing of any refund.

Force Majeure – During travel

If due to Force Majeure we cancel travel arrangements after your trip has commenced, we will provide you with a refund of recoverable third-party costs for cancelled travel arrangements only.

Force Majeure – General

If we provide you with any alternative services or assistance where travel arrangements are cancelled or rescheduled due to Force Majeure, then you agree the amount to be refunded to you will be reduced by the value of these services and assistance.

You acknowledge that the terms in this section are reasonably necessary to protect our legitimate business interests.  We strongly encourage you to purchase travel insurance that adequately responds to cancellation and rescheduling risks associated with Force Majeure events.

Other cancellations

If we cancel your travel arrangements for reasons other than Force Majeure, you will be offered (at your election) a refund of all funds paid, or the offer of a trip of substantially equal quality if appropriate.

We will not be responsible to you for any other expenses or loss you incur if your travel arrangements are rescheduled or cancelled whether or not due to Force Majeure.

Amendments by You

We will endeavour to accommodate amendments and additional requests.  You acknowledge that these may not be possible to fulfil, and for group departures, a transfer of booking to a different departure is deemed a cancellation of the original booking.  An amendment fee of $100.00 per booking will be levied to cover communication and administration costs for any changes to any bookings.  You will also be required to pay any additional costs charged by suppliers and airlines.

Amendments by Us

Prior to travel

Occasionally, we may need to make amendments or modifications to the itinerary and its inclusions and you acknowledge our right to do this.  If we become aware of a significant change to your itinerary or its inclusions prior to the commencement of your trip (where the trip can still proceed), then we will notify you within a reasonable time.

During travel

You acknowledge that the itinerary, modes of transport, accommodation and/or the trip’s inclusions may need to change during your trip due to local circumstances beyond our reasonable control, including road conditions, poor weather, changes in transport schedules, and/or vehicle breakdowns.  You agree that we have the right to pass on any costs we incur for alternative arrangements we put in place for your benefit in these circumstances.


To the fullest extent permitted by law, we will not be responsible for any omissions or modifications to the itinerary or the inclusions due to Force Majeure or other circumstances beyond our control happening after we have accepted your booking.  This includes any loss of enjoyment or distress caused by omissions or modifications.

If you are entitled to any compensation for any modifications or omissions, then you agree it will be reduced by the value of any alternative services we provide which you accept.

We will not be responsible to you for any other expenses or loss you incur resulting from any amendment or change to the itinerary or its inclusions.

COVID Health Responsibility when on tour

You are responsible for your own health prior to joining any of our tours.  You must not be showing ANY flu-like signs or symptoms in the 14 days prior to your departure.  If a Snaffle Travel representative (our Tour Hostess) believes you are showing flu-like signs or symptoms prior to your tour departure you will not be able to join our group and no responsibility will be taken for any loss of tour monies paid.  Please ensure you have adequate travel insurance.

Hand Sanitiser will be available on all Snaffle Travel tours.  It is also recommended you bring your own personal supply of masks.  Snaffle Travel will adhere to any COVID-safe guidelines that are in place at the time of departure and a COVID-19 Safe Plan will be included in all documentation.  These guidelines may change due to tour departure dates and current Government guidelines.

It is your responsibility to ensure you have all the necessary paperwork and/or appropriate apps stating your vaccination status.  You may be required to arrange any necessary Covid related tests prior to travel and during travel.  Snaffle Travel cannot be held responsible for any denial of entry if paperwork or tests are not completed to meet the mandatory requirements of the specific country at the current time of travel.

Unused & Denied Services

No refunds will be made for any travel arrangements not utilised, whether by choice or because of late arrival or early departure, including failure of transport to operate according to schedule, which we expressly disclaim liability for.

If you are not fully and validly vaccinated against Covid-19 in the destination(s) where services are to be provided, and particular suppliers refuse to provide you with travel arrangements, then you agree you will not be entitled to any refund for those arrangements.  We will not be responsible to you for any loss or expenses you incur (including loss of enjoyment or the costs of alternative arrangements) if you are denied services in these circumstances.

Client Names – Exactly as per Passport

For security reasons, airlines and our overseas suppliers, require names to be given exactly as stated in your passport. If you do not advise the correct information and we have to re-issue airline tickets or other documentation, then you will be responsible for any fees charged (such as airline cancellation charges or re-issue fees) in addition to our own reasonable administration fees.

Travel Insurance

It is [a condition of booking/strongly encouraged] that you are adequately insured for the full duration of your trip.  We recommend comprehensive travel insurance to cover cancellation, medical requirements including pre-existing medical conditions, luggage, repatriations and additional expenses.  You must also ensure that your personal travel insurance covers all of the activities you expect to participate in and this may include horse riding. The choice of insurer is yours.  We strongly suggest you purchase insurance at the time you pay your deposit.  This is because cancellation fees and charges are payable from that time.


We reserve the right to substitute hotels, cruises and other forms of accommodation with properties or cruises of a comparable or higher standard.

Passports & Visas

It is a requirement that you hold a valid passport and any required visas for your trip. It is your sole responsibility to ensure that you are in possession of the necessary documentation to comply with the laws and regulations of the countries to be visited. Passports must have at least six months validity from last date of your trip date.


As the majority of airlines, overseas countries and international tours, restaurants, and hotels require full vaccination to board, visit or stay.  It is mandatory for you to be fully vaccinated against Covid-19 with a vaccine approved by the Therapeutic Goods Administration.  This is so we can provide a safe environment (by mitigating health risks) for our staff, our contractors, our suppliers and their staff, and our other customers (as relevant).  It also assists to protect the communities you will visit.  You agree to provide us with evidence of vaccination at least 30 days prior to the commencement of travel arrangements booked with us.

If you fail to provide evidence of vaccination by the time required, then you acknowledge and agree that this will be deemed a cancellation by yourself.  Please refer to the “Cancellation by You” section above.

It is your sole responsibility to obtain vaccinations and preventative medicines as may be required for the duration of the trip. Any information provided by us is given in good faith.

Health & Fitness

Snaffle Travel does not specify age limits on our tours, but we also recognise that some travellers may find our itineraries challenging. We have a duty of care to all tour participants and the tour hosts, so we do impose a firm policy on the level of fitness required by our clients to attempt to ensure your safety and the safety of the other travellers on our tours.   We rely on the information you provide on our ‘Fit to Travel’ form completed as part of your booking request and updated as necessary. You warrant that the information you provide us is accurate and that there are no other medical issues (physical or mental) that may impact your ability to participate in the tour without the need for special assistance.

It is your responsibility to ensure that you have a suitable level of fitness to undertake the trip of your choice.

If you suffer from a medical condition that may reasonably be expected to increase your risk of needing medical attention, or which may affect the normal conduct of the trip, then you must advise us at the time you make the booking request.

We may request you to provide an assessment of your medical condition from a qualified medical practitioner.  If the assessment indicates that you will require special assistance from personnel which we cannot reasonably provide, then we may cancel your booking.  Provided that you notify us at the time or if you fail to provide a medical assessment within a reasonable time of our request, then this will be considered a cancellation by you.

We reserve the right to cancel your booking if any changed or non-disclosed medical conditions mean that you will require special assistance which we cannot reasonably provide.

Snaffle Travel generally does not accept bookings for single travellers 80 years of age and over without a travelling companion. Neither our Tour Director and/or host, nor your fellow travellers are equipped to act as a carer.

We strongly suggest that your travel insurance policy includes comprehensive cancellation coverage.

Special Dietary Requirements

Special dietary requests are required to be notified to us at the time of booking. Although we will use reasonable endeavours to accommodate requests, we cannot guarantee requests will be met by suppliers. It is your responsibility to check that meals and beverages do not contain any allergens. We expressly disclaim any liability for meals or beverages that contain allergens.

Independent Services

We are not responsible for any additional activities or excursions that you arrange which are not included in the booked itinerary or which we sell as an agent for the principal operator. Any advice or recommendation made by a guide or local representative does not make us responsible or liable in any way.

Acceptance of Risk

You acknowledge that travel involves personal risks which may be greater than those present in your everyday life. This could be as a result of the adventurous nature of your trip or the visiting of destinations that present geographical, political or cultural risks and dangers.

When we attend equestrian events, we will not take any responsibility if you are injured by any horses or other animals whilst on tour or on a riding holiday. Horses are dangerous animals and unpredictable and we take no responsibility if you are injured in any way.

You should consult guidance issued by the Department of Foreign Affairs and Trade (DFAT) applicable to the destinations within your itinerary. You acknowledge that your choice to travel is made having had the benefit of DFAT guidance, and you accept any additional personal risks associated with your travel. To the fullest extent permitted by law, we disclaim any liability for these risks.


Services supplied by independent suppliers

Where a third party over whom we have no direct control (Independent Supplier) is the supplier of travel arrangements that form part of your trip, you acknowledge that our obligations to you are limited to taking reasonable steps to select a reputable Independent Supplier and arranging for them to provide those travel arrangements to you. Independent Suppliers over whom we have no direct control include but are not limited to airlines, railway and cruise operators, hoteliers, transport companies, restaurants, ticket suppliers and common carriers.

To the fullest extent permitted by law, we will not be responsible to you for any loss, damage, personal injury or delay attributable to the actions or omissions of an Independent Supplier. Any claims you have in this regard must be made against the Independent Supplier.  You acknowledge that the Independent Supplier’s liability to you may be limited by their own terms and conditions.

Services we directly supply

To the extent only that we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care.

We will only be responsible for our employees in the course of their employment, and for our agents and suppliers (where we are not the supplier’s agent or where the supplier is not an Independent Supplier) if they were carrying out the work, we had asked them to do.

We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the travel arrangements or services, or due to an event of Force Majeure.  

While we endeavour to meet scheduled arrival and departure times, we cannot guarantee this.  We will not be responsible for any loss or additional expenses you incur for any missed connections/services attributed to delays.

General Liability Limitation

You acknowledge that travel arrangements or services that comply with local laws and regulations will be deemed to have been properly performed, even if this would not be considered the case in Australia.

Australian Consumer Law and corresponding legislation in State jurisdictions in certain circumstances imply mandatory conditions and warranties into consumer contracts (“Consumer Warranties”).  These Booking Conditions do not exclude or limit the application of the Consumer Warranties.  Other than the Consumer Warranties, we disclaim all warranties.

To the fullest extent permitted by law, our maximum liability to you under these Booking Conditions, in tort (including negligence) or at law is limited to arranging for the travel arrangements to be resupplied or payment of the cost of having them resupplied.


In the event of a problem with any aspect of your travel arrangements, you must tell us or make our tour host, representative or our local supplier aware of such problems immediately (eg. Transport provider, accommodation etc).

We will only consider and be responsible for claims made against us where we or our suppliers have had the opportunity to put things right on the ground. If you notify us of a problem during travel and we haven’t resolved it to your satisfaction, then you must make any claim in writing, within 30 days from the end of your travel arrangements.

Deemed Acceptance

If you place a booking on behalf of another party, you represent and warrant us that you are duly authorised to provide the agreement and consent of the other party to be bound by these Booking Conditions. You agree that you will be responsible for any loss or damage we incur if this is not the case.

When you get there

Local representatives: Your documentation states the name and telephone number of our local representatives for any assistance with difficulties or changes. If you need to alter your arrangements once overseas or to add services to your booking you may do this through your local representative. Any additional costs incurred must be paid directly to the supplier of the service and may not be charged back to Snaffle Travel.

We cannot be held responsible for any arrangements booked directly with suppliers abroad, and we will not consider any complaints in relation to these services. Cancellations of confirmed services must be notified through Snaffle Travel even if you have advised the local representative. Snaffle Travel does not authorise the employees of any overseas supplier to promise refunds to clients.

Room Share 

When travelling alone a great way to keep your costs down and make new friends is to be prepared to share a twin room with another traveller of the same sex. We are unable to guarantee that your roommate will be of a similar age group or personality but it can be an enjoyable way to travel and could mean the start of a great friendship.

Please do not request a room match if you snore.  Please note that a person we match you with is not responsible to provide any assistance to you.

If we are successful in matching you with a fellow traveller, we give you the opportunity prior to departure to make contact and a shared form must be completed and signed prior to commencement of travel.  Snaffle Travel does not warrant that we will be able to find you a roommate and takes no responsibility for any incompatibility between persons sharing a twin room and will not be liable for any additional charges incurred for changing room configuration whilst on tour.

If a shared room is not available at the time of final payment, either the single room alternative, at an additional cost, or the cancellation conditions set out on your invoice and proposal will apply at your option.

Single rooms

If by choice or circumstance, a single room is required, then a single room surcharge will apply. While all endeavours will be made to provide you with a single room, if for whatever reason your single room is not available, then you will be provided with a refund for the applicable dates. Note: Sometimes hotels provide single rooms which are usually smaller than standard twin or double rooms and may provide a single bed.

Children on tour

We understand that many of our clients may have children. Children 14 years and over are most welcome on our tours. For families with children younger than this, we recommend a private tour. This way we can tailor the itinerary to suit your specific needs. Please feel free to contact us if you would like any further information regarding bringing your children on tour.

Authority on Tour and our hosts

When joining a group tour, you undertake to conduct yourself in a manner conducive to good group dynamics. If you act in a manner that threatens or disrupts the safety or enjoyment of others on the tour, the tour host/leader may, acting reasonably, require that you leave the tour. You will not be entitled to any refund for unused services and you will be responsible for any additional costs you incur.

Minimum Numbers

Some of our tours are based on minimum numbers of passengers travelling. We will advise you prior to confirming your booking if this is the case.  If a trip fails to satisfy minimum numbers, the trip may be cancelled prior to the final balance if minimum numbers have not been achieved. If Snaffle Travel cancels a tour due to a lack of numbers, you will have the option to receive a full refund or to transfer to an alternative tour. If the cost of the alternative tour is less expensive than the original tour then we will refund you the difference, and if the alternative tour is more expensive then you agree to pay the difference. If a tour is cancelled for failure to achieve minimum numbers, then Snaffle Travel will not be responsible for any other travel arrangements affected by, or any additional costs incurred, as a result of the cancellation of the tour. You acknowledge that the provisions of this clause are necessary to protect the legitimate business interests of Snaffle Travel.

Image Release

When on tour, we may take photographs or make recordings of you and your activities that may identify you. We reserve the right to use any images and/or recordings for promotional and marketing purposes. You consent to this use and acknowledge you will not be entitled to any payment or other compensation. If you do not consent to the use of your image or likeness, please advise us as least 21 days prior to the commencement of your tour.

Supplier Default/Involuntary Changes

Snaffle Travel takes no responsibility in the event of a supplier’s default, airline collapse or any cessation of service, or involuntary change.  Travel insurance that covers supplier default is highly recommended.

Individual Flights

If we organise any individual flight arrangements (being flights that are not a tour inclusion) then you acknowledge that
(a) quoted airfares and taxes are subject to increase until paid in full and ticketed;
(b) seats are subject to availability at the time of reservation; and
(c) schedules may change and depending on the airline they may not always fit into our suggested itinerary.

Group Flights

Generally, any flights that are included in your tour will be group flights, which enables us to obtain flights at a reasonable cost and hold them without providing names until closer to travel. You acknowledge that we have the right to change any advertised carriers or aircraft type for group flights and that once you confirm a tour that includes flights you will not have the right to cancel flights or to request a change of carrier or aircraft type.   All Airlines have rules in place regarding maintaining the minimum group size and passengers wishing to return on a different date to the group. We will try to do our best to accommodate requests to return on a different date, but this may not be possible due to the group rules governing the fare.  If you wish to return on a different date and the group rules permit this, you acknowledge that changes remain subject to availability, fare increases, airline fees and we may have to ask you to pay for your flight in full due to airline policies. You also agree to pay us an administration fee of $55.00 to facilitate the change where the change is possible and any airline third-party fees.  You acknowledge that any flights you purchase through us (being either individual flights or group flights included in your tour) are subject to the airline’s conditions of carriage, which you agree to be bound by.

Disclosure of Commission

We sometimes may receive fees, commissions, gifts or financial incentives from third parties under this contract.

Travel safety and Consular advice

For the latest government advice on travel safety and security please visit
or for New Zealand travellers visit

Official travel advice issued by Australian Department of Foreign Affairs and Trade is available by contacting 1300 444135 or visiting their website

New Zealand Department of Foreign Affairs and Trade is available by contacting +64 4 439 8000 or visiting their website

We recommend that you review this information both prior to making your booking and prior to departure.

Health & Immigration

You are responsible for all visa, passport, immigration, quarantine, customs, health and other requirements of the countries visited or transited. If travelling on an Australian / New Zealand passport you will need at least 6 months validity on your passport taken from the date of re-entry into Australia / New Zealand. If you are travelling under any other passport, please advise us at the time of booking. Please note that passport and visa requirements are the responsibility of you the traveller.  Snaffle Travel takes no responsibility for failure to comply with the above. If you require assistance with obtaining a visa or have any questions relating to this matter your travel consultant is more than happy to help (additional charges may apply).


The contract between Pencarrow Enterprises Pty Ltd trading as Snaffle Travel and you are governed by the laws of the state of Victoria of incorporation.  Any disputes shall be dealt with by a court with the appropriate jurisdiction in Victoria.

If any provision of these Booking Conditions is found to be unenforceable, then to the extent possible it will be severed without affecting the remaining provisions.

Any personal information you provide to us will be collected, stored, used, protected and shared in accordance with Australian Privacy Principles, and our Privacy Policy, which is published here

Updated: 29 October 2021